(1) Preliminary(a) The website at melsetterandco.com.au is operated by Melsetter & Co. Pty Ltd ACN 646 624 866 (we, us, our).(b) This privacy policy sets out how we deal with personal information and sensitive information.
(2) Definitions
In this privacy policy:
(a) Australian Privacy Principles mean the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), schedule 1.
(b) Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(c) Sensitive information means:
(i) information or an opinion about an individuals:
(A) racial or ethnic origin;
(B) political opinions;
(C) membership of a political association;
(D) religious beliefs or affiliations;
(E) philosophical beliefs;
(F) membership of a professional or trade association;
(G) membership of a trade union;
(H) sexual orientation or practices; or
(I) criminal record, that is also Personal Information; or
(ii) health information about an individual; or
(iii) genetic information about an individual that is not otherwise health information; or
(iv) biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(v) biometric templates.
(d) Services means any services we have agreed to provide to You.
(e) You means the individual about whom we are collecting Personal Information or Sensitive Information.
(3) Collection of your personal information
3.1 Anonymity and pseudonymity
Due to the nature of the Services we provide, it is impractical for us to deal with You without knowing your full name. When You register for our Services, You are required to use truthful and accurate information and You will not have the option to use a pseudonym.
3.2 Personal information
We usually collect Personal Information (but not Sensitive Information) from You for the following purposes:
(a) The primary purpose of providing the Services to You (Primary Purpose).
(b) Any purpose secondary to the Primary Purpose.
(c) Direct marketing by us.
(4) Sensitive information
We will only disclose your Sensitive Information for the purposes for which You gave it to us, or for directly related purposes You would reasonably expect, or if You agree.
(5) Unsolicited information
(a) If we receive Personal Information that we did not solicit, we will, within a reasonable period after receiving the information, determine whether or not we could have lawfully collected the information had we solicited it.
(b) If we determined that we could have lawfully collected the information had we solicited it, we will deal with that information in accordance with this privacy policy. If, however, we determine that we could not have lawfully collected the information had we solicited it, then we will destroy or de-identify that Information as soon as practicable, where it is lawful and reasonable to do so.
(6) Direct marketing
We will only use or disclose your Personal Information for the purpose of direct marketing by us where you ‘opt in’.
(7) Use of cookies
7.1 What are cookies?
(a) A cookie is a small amount of information that a website transfers to your computer for record keeping purposes.
(b) The data that is collected may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage.
7.2 What types of cookies do we use?
There are four main types:
(a) site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Cart” and “Add to Wishlist”;
(b) site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;
(c) customer preference cookies – when you are browsing or shopping on our website(s), these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and
(d) targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
7.3 Why do we use cookies?
(a) Cookies help provide additional functionality to our website and help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our websites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g. how and when pages in a site are visited and by how many visitors).
(b) Cookies also help us provide website visitors with a more personalised, customised and relevant experience by delivering content and functionality based on individual preferences and interests. If you have provided us with personal information (e.g. through a registration or a request for certain materials), we may associate this personal information with information gathered through cookies.
7.4 Cookies and Google Analytics
(a) In some cases, the third-party service providers we work with may use cookies to support our digital marketing initiatives. We use Google Analytics Services, provided by Google, Inc. (Google). Google uses cookies and similar technologies to analyse overall trends and help us to understand how users use a website, how we can improve our websites and guarantee their security and continued proper functioning. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
(b) For more information about the processing of data about you by Google, see Googles Privacy Policy. You can prevent data being used by Google Analytics by downloading and installing the Google Opt-Out Browser Add On provided by Google. For more information about the cookies used by Google, see Google Analytics Cookie Usage page.
7.5 How to manage cookies
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost. The “Help” section of your browser may tell you how to prevent your browser from accepting cookies.
(8) Disclosure to overseas recipients
(a) Sometimes we contract with third parties to perform Services on our behalf. When we do that, we will only provide those third parties with such information about You as they need to perform those Services.
(b) Sometimes the third party is located overseas. The territories in which our third party service providers are located are:
(i) United States of America.
The above list may change from time to time and we will update that information.
(c) By providing your Personal Information to us, or to a third party with whom we contract, You:
(i) consent to the transfer of that information to our third party service providers who are located outside Australia; and
(ii) agree that we will not be required to take any steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your Personal Information.
(d) Such third party service providers may store and process information provided by You on servers located outside Australia, including those locations listed in paragraph 8(b) above.
(9) Storage and security of personal information
(a) We will take reasonable steps to protect Personal Information that we hold from:
(i) misuse, interference and loss; and
(ii) unauthorised access, modification or disclosure.
(b) We will destroy or de-identify Personal Information when we no longer need it and we are not required by law or a court / tribunal order to retain it.
(10) Business transfer
(a) If we were to sell our business or substantially all of our assets, your Personal Information would be one of the assets that is transferred to the buyer.
(b) You consent to:
(i) us transferring your Personal Information to a third party that buys our business or substantially all of our assets; and
(ii) the third party buyer continuing to use your Personal Information as set out in this policy.
(11) Accessing and correcting your personal information
If You ask, in most cases we will give You access to the Personal Information or Sensitive Information that we hold about You, and take reasonable steps to correct it if we consider it is incorrect.
(12) How to make a complaint
You can complain to us in writing about how we have handled your Personal Information or Sensitive Information. We will respond to the complaint within 30 days.
(13) How to contact us
You can contact us at:
Email: sales@melsetterandco.com.au
Telephone: +61 413 263 244
Post: PO Box 73 Waterford, 4133, QLD, Australia
