Thank you for visiting and shopping at Melsetter & Co. The following information sets out the terms and conditions that constitute our Shipping Policy.
(1) Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
(2) Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if there are any delays.
(3) Shipment Locations
3.1. Domestic Only: Melsetter & Co Pty Ltd does not ship internationally at this time. We ship domestically only - to most locations within Australia.
3.2. Shipping Restrictions
We currently ship to both business and domestic addresses.
(4) Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Express Shipping
The order will arrive within 1-3 business days.
Express Shipping costs $22
(b) Standard Shipping
The order will arrive within 3-7 business days.
Standard Shipping costs $12.
(c) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) We will not be responsible for wrong shipping address if you provide incorrect information.
(5) Tracking Options
Melsetter & Co Pty Ltd aims to provide visibility and transparency throughout the entire shipment process. Once your order is confirmed and shipped, you will receive a tracking number and a link to track your package.
(6) Damages
If there is any damage to the packaging on delivery, contact us immediately at sales@melsetterandco.com.au within 2 weeks of receiving the damaged package.
(7) Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Melsetter & Co Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at sales@melsetterandco.com.au to report the missing or lost package.
